General Terms and Conditions (GTC) — "Goldstadtloft"

Landlord:

Jutta Sanzenbacher, Buchenweg 3, 76344 Eggenstein-Leopoldshafen

1. Arrival / Departure

Arrival: Monday to Sunday from 16:00 until no later than 22:00.

These arrival and departure times also apply to individually agreed weekdays.

Departure must take place by 10:00 on the day of departure. A delay of more than 30 minutes will result in the charge for an additional night. Other arrival and departure times can be agreed individually with the landlord. If the tenant does not arrive by 22:00 on the day of arrival, the contract shall be deemed cancelled by the tenant after a period of 48 hours without further notice to the landlord. The landlord or their representative may then freely relet the property. A (pro rata) refund of the rent in case of early departure is generally not provided.

2. Special Requests and Side Agreements Special requests and side agreements are generally possible but require written confirmation by the landlord. If pets are brought, type and size must be specified.

3. Payment The rental agreement becomes valid upon receipt of payment to the landlord’s account. Payment of 100% of the rental amount is due within seven days after receipt of the booking documents. If payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to relet the property. No additional charges are levied for water, parking space, or waste disposal.

4. Cancellation You may cancel the contract at any time. Cancellations must be made in writing. In the event of cancellation, you are obliged to compensate for damages incurred by us as follows:

- From the day of booking confirmation up to and including the 14th day before the start of the rental: no compensation.

- From the 13th day to the 7th day before the start of the rental: 20% of the total price.

- From the 6th day to the 2nd day before the start of the rental: 50% of the total price. - 1 day before the start of the rental: 80% of the total price.

If cancelled on the day of arrival, the full travel price is payable. The date the cancellation message is received is decisive. Amounts already paid will be offset. You may provide a replacement person who may enter into the contract under the stated conditions; written notification is sufficient.

5. Tenant’s Obligations The tenant undertakes to treat the rented premises (holiday home), its inventory and outdoor areas with care. If damage occurs to the holiday home and/or its inventory during the rental period, the tenant must report this to the property management without delay. Defects and damages evident on arrival must be reported immediately to the property management; otherwise the tenant will be liable for such damages. A reasonable period must be granted for remedying damages and defects. Claims arising from complaints that are not reported immediately on site are excluded. Complaints submitted only at the end of the stay or after vacating the holiday home are also excluded from compensation. In the event of service disruptions, the tenant is obliged to do everything reasonably possible under the law to help remedy the disruption and to minimize any damage. On the day of departure the tenant must remove personal belongings, dispose of household waste in the provided containers and store washed dishes clean in the kitchen cupboards.

For identified damage and willful damage by the guest the following compensation amounts will be charged:

- Glasses, crockery and small items: €10 per item

- Furniture and electrical appliances: according to residual value / valuation by an expert

- Smoking inside the property: €300 plus costs for special cleaning and repair

- Violation of quiet hours: costs as incurred for deployment of a security service

6. Data Protection The tenant agrees that data necessary for the performance of the contract may be stored, amended and/or deleted. All personal data will be treated as strictly confidential.

7. Liability The property description has been prepared to the best of our knowledge. We accept no liability for impairment of the rental property by force majeure, by local power and water outages, or by severe weather. We also accept no liability for unforeseeable or unavoidable circumstances such as official orders, sudden construction works, or disturbances caused by natural or local conditions. The landlord will be pleased to assist in remedying problems where possible. The landlord accepts no liability for use of the provided furnishings, play and sports equipment. Arrival and departure are at the tenant’s own risk and responsibility. The landlord is not liable for personal items in case of theft or fire. The tenant is fully liable for willful destruction or damage.

8. Final Provisions Photographs and text on the website or in flyers serve as a realistic description. Exact conformity with the rental object cannot be guaranteed. The landlord reserves the right to change furnishings (e.g. furniture) provided that they are of equivalent value. Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that most closely reflects the economic and legal intention of the contracting parties. German law shall apply. Place of jurisdiction and place of performance is the landlord’s place of residence.

By making a booking, the guest agrees to the above GTC.

In case of breach, the landlord reserves the right to terminate the contract with the tenant without notice.